TERMS & CONDITIONS

Return Policy

 REPLACEMENT:

If the item is deemed faulty or damaged, please save the packaging, take pictures, and contact us within 24 hours of delivery. We'll promptly send you a new item at no extra cost.

REFUND:
Due to the custom nature of our products, refunds are not available.

Order changes and Cancellations

Since all of our pieces are made-to-order, we are unable to cancel an order after it is placed and working its way through our production process.

Questions?

If you have any questions regarding your order, installation, or anything else, please feel free to contact us at giantflowersireland@outlook.com.  We're here to assist you!
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Privacy Policy

At Giant Flowers Ireland, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.giantflowersireland.ie (the "Site") or make a purchase through our services. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect personal information in the following ways:

  • Personal Information You Provide: When you make a purchase, subscribe to our newsletter, or contact us, we may collect your name, email address, billing address, shipping address, phone number, and payment information.

  • Automatic Data Collection: We automatically collect information about your device and usage of the Site through cookies and similar technologies, including your IP address, browser type, and operating system.

  • Payment Information: Payment transactions are processed through third-party payment processors (PayPal, Stripe), and we do not store your full payment details. Please review the privacy policies of these payment providers for more details.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and complete your orders.

  • To provide customer service and respond to your inquiries.

  • To send marketing communications, if you have opted in to receive them.

  • To improve the functionality of our website and user experience.

  • To comply with legal obligations, such as tax and accounting requirements.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Consent: When you provide us with your personal information for specific purposes (e.g., subscribing to newsletters).

  • Contractual Necessity: To fulfil our contract with you (e.g., processing your order).

  • Legal Obligation: To comply with legal obligations (e.g., tax or accounting purposes).

  • Legitimate Interests: We may use your data based on our legitimate interests in improving our services, marketing, and preventing fraud, unless your rights override these interests.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, we may retain your order data for tax or accounting purposes for a certain period.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with third-party service providers to help us run our business, including:

  • Payment Processors: To process payments for purchases.

  • Shipping Partners: To deliver your orders.

  • Marketing Services: To send marketing communications, if you have opted in.

  • Legal Authorities: When required by law or to protect our legal rights.

All third-party service providers are required to comply with applicable data protection laws and ensure your data is protected.

6. Your Data Protection Rights (GDPR & CCPA)

Under the General Data Protection Regulation (GDPR) and EU Consumer Privacy Act, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.

  • Right to Deletion: You can request that we delete your personal data, subject to certain exceptions.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.

  • Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

  • Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing.

  • Right to Withdraw Consent: If we rely on consent for processing your data, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at giantflowersireland@outlook.com.  We will respond to your request as soon as possible, in accordance with applicable laws.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to enhance your user experience, analyse site traffic, and improve our services. By using the Site, you consent to the use of cookies in accordance with this policy. You can control cookie settings through your browser, but disabling cookies may affect your experience on the Site.

9. International Transfers of Data

If you are located outside of the European Union or the European Economic Area, your personal data may be transferred to, and processed in, countries outside your jurisdiction. We ensure that any transfers of personal data outside the European Union are done in compliance with GDPR requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: giantflowersireland@outlook.com

Address:

Giant Flowers Ireland
Sherrard Avenue
Dublin 1
Dublin, Ireland

Thank you for choosing Giant Flowers Ireland.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and the EU Consumer Privacy Act. Please ensure that you keep it updated and tailored to your specific business practices and local laws.

Delivery

Delivery services

We offer delivery service options depending on the delivery address and post codes. The cost and available options can be checked by adding the item in the shopping cart and then enter the address to calculate the delivery charges and select the service available to suite your needs.

Delivery areas

Our standard delivery area includes Southern Ireland, Northern Ireland and within the EU at this time. Please contact us directly for a quotation.

* We do not offer any guarantee on delivery due to lot of factors and uncertainty can affects the delivery but enjoying 92% success rate to be delivered within the given time frame. working days do not include weekends and bank holidays. 

Upon receipt of goods

  • If you discover a problem with the delivery or an item/items that you have received from us appear to be damaged or defective, please e-mail us within 24 hours explaining the problem in as much detail as possible.

  • No refunds or exchanges will be issued for used merchandise.

  • We will investigate your claim and depending on the nature of the issue we may request that you return the items to us for inspection.

  • Upon inspection a decision will then be made, and we will either dispatch replacements, refund or return the goods back to you.

Returns

  • To return an item you need to contact us at giantflowersireland@outlook.com or WhatsApp at+353 89 269 0587 and retain your return reference number. We do not accept, or process return request over the phone to keep the conversation documented. 

  • Items must be returned in the same condition that they were received and in original packaging. Please note that used items will not be uplifted and cannot be replaced or refunded, returned used items will be discarded and no refund or exchange offered. So please note that it is your sole responsibility to order items on time and to check orders when they arrive to confirm it is the correct items as we will not accept used products back even if they were sent incorrectly in the first place. 

  • It’s also important that customers ensure that goods are cared for and stored properly once received as you are solely responsible for what happens to items once its delivered. And you must check for damage on delivery and notify us within 24 hours of delivery of any damage

  • Buyer needs to pay the return postage and notify us the tracking information immediately. If the item is damaged, we will absorb the return postage cost. 

  • Compensations for Loss of Earnings: Whilst every effort is made to ensure that orders are delivered within specified delivery timescales, Giant Flowers Ireland will not be liable for costs incurred, compensation or loss of earnings due to failure to meet agreed delivery deadlines. Please email us to cancel delayed order prior to shipping if it is no longer required or reject goods when courier attempt, otherwise you will have to return goods for refund at your own cost.

  • Please note that these Sales Terms govern the supply of any goods you order through our website. Please read through these Sales Terms carefully. If you do not agree with any part of the Sales Terms, do not order any goods from this site. If Giant Flowers Ireland accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.