FAQ’s
Frequently Asked Questions
Q1: What currency are the prices listed in?
A1: All prices on our website are stated in Euro, (Ireland).
Q2: Can I customise the colour of the products?
A2: Yes, we are more than happy to customise the colour and size of our handmade products for you. Please fill up your preference colour at the product description bar at each product page. Please let us know if you are enquiring about foam, paper or organza materials during this time. Or you may contact us directly with your colour preferences, and we will do our best to accommodate your request.
Q3: How long will it take to receive my order?
A3: This timeframe may vary depending on the quantity of items ordered and the destination. We will provide you with a more accurate estimate once your order has been processed.
Q4: How do I place a custom order?
A4: To place a custom order, please reach out to us via giantflowersireland@outlook.com or WhatsApp us at +353 89 269 0587 or call us so we can discuss your needs.
Q5: Do you offer international shipping?
A5: Yes, we offer shipping for most of the EU countries. Shipping rates and times will vary based on the destination. Please refer to our shipping policy for more details. We offer pick up options in Ireland.
Q6: What payment methods do you accept?
A6: We accept payments via PayPal, credit or debit card.
Q7: What should I do if I receive a defective or damaged product?
A7: If you receive a defective or damaged product, please notify us within 24 hours of delivery. Provide us with photographic evidence of the defect or damage, along with your proof of purchase, so we can resolve the issue by offering a replacement or refund. For more information, please refer to our Defective or Damaged Items Policy for further details.
Q8: Can I return or exchange my purchase?
A8: We do not accept returns or exchanges for any Products, except in cases of defective or damaged items. Please refer to our Defective or Damaged Items Policy for further details.
Q9: What should I do if my parcel is missing?
A9: All parcels are shipped with tracking tracking details, please contact the shipping company and also keep us informed.
Q10: Why does my product look different from the photos on the website?
A10: Each handmade item is unique and may exhibit slight variations in colour, texture, or size due to the nature of the crafting process. Product photos are for illustrative purposes only and may not fully capture the exact appearance or characteristics of the handmade goods.
Q11: How can I track my order?
A11: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your order through the shipping carrier's website.
Q12: How can I contact you if I have more questions?
A12: If you have any additional questions, please feel free to contact us via email at giantflowersireland@outlook.com or WhatsApp us at +353 89 269 0587 We are here to help and will respond as quickly as possible.